I have described here how my baggage was damaged on an easyJet flight in May and the company ignored my claim for compensation. As I was getting nowhere with them, I went to the Agència Catalana del Consum (Catalan Consumer Protection Agency), which is part of the Government of Catalonia and acted for me with great success when I had huge problems with an ISP called Wanadoo. The system is that you download a form and send it with relevant documentation to the company. If that doesn't work, you get the Agency to act directly for you.
On Friday I sent this claim to easyJet, by registered post with acknowledgement of receipt. I gave them ten days to settle the claim before I referred it to the Consumer Agency. Yesterday (Thursday) I received this:
Ref: EZB080528HAREF
Dear Mr Harvey,
Thank you for your recent communication in respect of the mishandling of your baggage. At the outset, please accept my apologies for the delay in my response.
So that we might finalise your claim could you please forward to me your full postal address, as we do not appear to have this on file. Please also refer to the above reference number in all future communications.
Thank you for your attention with this matter (sic).
Yours sincerely
Alice Hazel
Baggage Claims Department
I have sent my address, and also my bank details in case they want to make a transfer. We will see what happens.
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