The fourth edition of A Guide to English Language Usage is almost ready to be published. I have received a proof copy from CreateSpace. Unfortunately, there are a couple of minor glitches in the printing, with the text not being correctly positioned on the page: it is set very high, with an imbalance between a small top margin and a large bottom one, and about halfway through the book the outside margins become too narrow.
Such things should not happen ideally, but when they do the question is how they are dealt with. As I have mentioned before, CreateSpace has a very good Help service. Any mail to them receives this standard reply.
Thank you for contacting CreateSpace Member Support. This message is to confirm that we have received your support request. Please look for our reply within one day of sending your message.
We also have representatives available by phone 24 hours a day, 7 days a week. To talk to us, please visit our support page here.
I sent a mail at 16.35 yesterday explaining the problem. Today I received this mail timed at 11.05:
Warm greetings from CreateSpace Member Services.
I'm really sorry to hear that the order you received is defective.
I created order #158429368 to replace your defective copies of "A Guide to English Language Usage."
This package is expected to be delivered by Priority Shipping-Wed Feb 01, 2017 to the following address: