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John Cowan

Complain again. The first answer comes from a robot that says "We don't need to do anything", because much of the time that is the right answer. If you persist, eventually a human being may notice. (Not the case for Google, where there simply is no one to notice, ever.)

Peter Harvey

I wondered whether the review and image would be checked by a human being and whether that human being would be intelligent enough to realise that personal contact was called for. If not, I'll just keep on reporting a lower price every day.

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